Outsource all your technical team’s requests and take advantage from the expertise of the number one call Technical support.
Advancia has developed for you a unique technical support offer adapted to your users’ work environments.
Customizable hosting solution of your Help Desk
needs analysis Procedures definition tools set up: telephony, greeting messages... Training of our teams in accordance with your process reporting tools customisation
Help
Desk :reception, diagnosis and requests follow-up
Attribution of a dedicated and personalised digital number 1st level Hot line, on line solving out of 80% incoming calls Recording of all the requests in order to guarantee the identification of calls, an effective follow-up and an exhaustive reporting Escalation of remaining requests to dedicated departments in order to solve them out Reporting summary of all the received requests
Users oriented service
state of the art pedagogy working hours from 8h30 to 18h, from Monday to Friday upon request flexible working hours
Our offer
our offer is dedicated to companies ,manufacturers, editors as well as assemblers and distribution agents in order to help them solving out :
software and equipment outages Solving out problems during and afterwards guarantee period troubles shooting outages due to Internet services
Our assets
A renowned experience in teleservices activity ISO 9001 v-2000 certification highly skilled and dedicated team proven experience in Hotline services Data bases expertise
Our benefits
Increase the productivity and the efficiency of your teams Reduce your costs and boosting the availability of your systems provide you with a detailed reporting describing outages typology that can help you in the choice of trainings needed to be undertaken
A
renowned experience in teleservices activity
