Advancia places the quality of the relationship with its clients in the core of its services and organization concept
The quality and the durability of human resources stand for one of the principal pillars of Advancia's strategy of quality.
Advancia aims at implementing a policy of human resources management mainly based on training, motivation, collaboration and long-lasting contractual relation.
Quality provider at the technological level
Advancia has invested in a system of control of quality conceived to evaluate and to improve the performances of the services provided to its clients-partners.
The infrastructures and technologies deployed by Advancia and those common to its SPG SA Group, fulfill in a flexible and pro-active manner the requirements and expectations of its client-partners.
Quality provider at organization and processes management level
Advancia is ISO 9001: 2000 certified for Training activities, Consulting, Technical support in IT and Teleservices related to the Call Centers.
Quality provider at services level
A global and coherent program on control procedures and on quality and quantity follow-up of the provided services is rigorously applied/observed.
