ADVANCIA as a support solutions specialist provides its clients with a wide range of customisable offers that lead them to reach their business objectives.
Our contracts « Support Proximity » & « Gold » offer to our clients’ the essence of our expertise in terms of customer technical care and allow them to take advantage from our perfect knowledge of Microsoft technologies and heterogeneous environments.
Our support offers are conceived to match client’s expectations and allow a high performance of their technical infrastructures and boost the productivity of their system and development teams.
Through our offers we commit to provide our clients with:
A dedicated Technical account manager TAM per gold or enterprise contract.
Preventive Support services: review of the different services to be furnished and action’s planning.
Reactive support services: incidents’ credit covering multi-services
On site support
Added value services: deployment, migration process management, security auditing...
A unique approach to manage problems escalation in accordance with editors rules
a personalised Service for our contract’s subscribers: reporting, key performance indicators, quality standards…
A renowned experience in teleservices activity
